A travel agency owner explains why moderate regulation can be good for business. Regulation is a broad spectrum, from rules that provide basic governance in order to form a foundation to burdensome laws that make it impossible to function in a business or industry. The key when approaching a...

Understanding travel insurance from an agency owner’s point of view. Several years ago, our agency received a call from one of our new, challenging clients. You know the type: the client who calls to ask you about two dozen destinations and a dozen different products, and only after doing...