A travel agency owner explains why moderate regulation can be good for business. Regulation is a broad spectrum, from rules that provide basic governance in order to form a foundation to burdensome laws that make it impossible to function in a business or industry. The key when approaching a...

A first hand report on Tokyo and the surrounding area’s recovery in the aftermath of the disaster. When I was recently offered the opportunity to travel to Japan, I jumped at the chance to see how the tourism industry was recovering from the March 2011 earthquake and tsunami. Seeing what...

Understanding travel insurance from an agency owner’s point of view. Several years ago, our agency received a call from one of our new, challenging clients. You know the type: the client who calls to ask you about two dozen destinations and a dozen different products, and only after doing...